How do I make special requests for my flight (e.g., food, extra luggage, pets)?

How do I make special requests for my flight (e.g., food, extra luggage, pets)?

At Zen Private Jets, your bespoke comfort is our priority. Whether you’re traveling with beloved pets, require additional luggage allowance, or seek personalized cuisine, we tailor every flight to your needs. This guide explains how to submit special requests and details what services can be arranged to create your perfect journey.

Submitting Special Requests When Booking

1. Start your booking on our website or via the Zen Private Jets app.

2. In the "Special Requests" field, specify requests such as dietary needs, pet travel, extra luggage, or accessibility support.

3. For complex arrangements, contact our Concierge Team directly after booking to discuss personalized solutions.

Managing Requests in Your Zen Dashboard

1. Log in to your Zen Private Jets account and navigate to “My Bookings.”

2. Select your upcoming flight and click “Add or Edit Special Requests.”

3. Submit adjustments at least 72 hours before departure for guaranteed accommodation.

Types of Special Requests We Accommodate

• Gourmet meals (vegetarian, vegan, kosher, allergy-friendly, custom)

• Pet-friendly travel, including cabin arrangements and documentation support

• Additional or oversized luggage and sports equipment

• Mobility and accessibility services

• Unique inflight experiences (such as celebratory amenities or wellness sessions)

Contacting the Zen Concierge Team

For tailored needs, reach our Concierge Team 24/7 by phone, live chat, or email. We recommend sharing details as early as possible for a fully customized journey. Our specialists coordinate with global partners to ensure seamless luxury—whether it’s for a four-legged friend or a last-minute surprise.

Conclusion: Your Journey, Customized

Zen Private Jets is committed to transforming your air travel into a uniquely personalized, stress-free experience. Simply share your wishes with us, and we’ll take care of the rest. Travel with ultimate peace of mind—every detail, from gourmet meals to pet arrangements, is handled the Zen way.