Can I change or cancel my booking? What are the fees or policies?

Can I change or cancel my booking? What are the fees or policies?

At Zen Private Jets, we understand that travel plans can shift unexpectedly. Our flexible change and cancellation policies, enhanced by the Zen Guarantee, provide peace of mind. Depending on your fare class and booking details, options for modifications and refunds are available. Review this article to discover how to manage your booking and understand potential fees.

Understanding the Change and Cancellation Policy

• Flexible policies align with fare class and booking terms

• Zen Guarantee offers added flexibility on select bookings

• Contact the Zen Private Jets Customer Experience Team to initiate changes or cancellations

How to Change Your Booking

1. Contact our Customer Experience Team via phone, email, or your Zen digital portal.

2. Have your booking reference and passenger details ready.

3. Discuss available flight alternatives and associated fees (if any).

4. Confirm your changes and receive updated confirmation.

How to Cancel Your Booking

1. Notify our Customer Experience Team of your intent to cancel.

2. Review your fare class to understand any cancellation fees or refund policies.

3. Some fares allow for cancellation with partial or full refund if notified 72+ hours in advance.

Fees and Special Considerations

• Changes 72+ hours before departure may incur minor fees; less notice may lead to higher charges.

• Cancellations within 48 hours usually result in partial or full forfeiture of payment.

• Zen Guarantee flexible terms may apply—see your booking for details.

Conclusion: Your Peace of Mind

Zen Private Jets is committed to exceptional comfort and service, even when plans change. For the most accurate details, always refer to your booking confirmation or reach out to our dedicated team. We are here to ensure your travel experience remains as tranquil as possible from start to finish.